July 15, 2003

CHATTANOOGA, TN—Mayor Bob Corker today announced that citizens may access the popular Chattanooga 311 service through the city’s website, , effective immediately.

Launched earlier this year, Mayor Corker established Chattanooga 311 to provide Chattanoogans with easy and direct access to City Hall. The call center, with an easy to remember number, provides Chattanoogans one place to call for information, and non-emergency, non-police and fire service requests.

From February through May 2003, 39,890 calls were placed to the popular Chattanooga 311 service, and of those, 23,202 were specific requests for city services. The online enhancement will allow even easier access to Chattanooga 311, allowing citizens to complete a service request from their computer at any time.

Users simply log onto and click the Chattanooga 311 logo prominently displayed on the screen. The user will then be asked for basic contact information and to identify the problem that needs to be corrected. After completing their service request, users will receive a follow-up email confirming their problem has been entered into the system and providing a tracking number for any future question that may arise.

Mayor Corker said, “This enhancement of Chattanooga 311 makes it even easier for citizens from all walks of life to easily access City Hall. Whether you prefer to place a call or place your request for service over the internet, getting help from City Hall has never been easier.”

In addition to announcing the improvement to the Chattanooga 311 service, David Eichenthal, the City’s Chief of Finance and Administration also released details of recent survey of 311 callers.